Cancellation and Refund Policy
Customer-friendly policies designed for trust and transparency
Cancellation Policy
Retail customers can return/exchange products within 30 days from the date of purchase if unsatisfied, or in case of a manufacturing/packaging defect.
- Returns must be made to the distributor from whom the product was purchased.
- Original customer order receipt and valid reason must be provided.
- If the customer requests a refund/replacement, the distributor must satisfy the request and claim it back from the company.
Distributor return checklist (within 30 days of invoice):
- ✔ Product Return Form
- ✔ Valid Reason
- ✔ Copy of Invoice
- ✔ Copy of Customer Order Receipt
- ✔ Returned Products
Buy Back Policy
Distributors resigning can return unopened, resaleable products in good condition with at least 3 months’ shelf life, provided the invoice is within 30 days.
Refund Amount: Distributor price minus bonuses paid and a 10% service fee.
Note: Distributors should only buy what they can realistically sell in 30 days.
Return Policy
If:
- Items were short-supplied
- Wrong items delivered
- Items arrived damaged
Report within 24 hours to support@chemfreeindia.com or via WhatsApp with proof (photo/video).
If error is verified:
- ✅ Missing items sent within 7 working days (free).
- ✅ Damaged/wrong items returned at Chemfree's expense. Replacements dispatched in 7 working days.
❗ Claims made after 24 hours of delivery will not be accepted.
Refund Policy
If you are not satisfied with a product due to valid reasons, return it within 30 days of the invoice date. Products must be:
- 📦 Unopened and unused
- ✅ Resalable and undamaged
- 📅 Have at least 3-month shelf life
Refunds are processed within 30 working days after return, minus:
- 🚚 Actual shipping charges
- 💼 10% service fee
If returned after 30 days (with valid reasons and approval), deductions will also include:
- 📉 Commissions paid
- ⚖ Other applicable charges
Returns due to misuse, manipulation, or refusal to retail/use are not accepted.
Important Notes
- 📇 Proof of identity may be requested at delivery. Failure to comply may lead to cancellation.
- 🚫 Some products may be non-refundable due to their nature (e.g., hygiene products).
- ⚠ Chemfree reserves the right to cancel orders due to pricing errors, stock issues, or payment risks. In such cases, prepaid amounts will be refunded.